System Support Centre

Change Rates and Products in Days, Not Months

The System Support Centre (SSC) is the configurable heart of GIMS. It is an extremely open and flexible business rule and rating engine that improves time-to-market and reduces support and maintenance costs — because business analysts can change rates and products at any time, without any knowledge of programming.

Changes in rates and coverage can be set up, tested, and distributed well in advance, then become effective instantly on a scheduled date and time — simultaneously in the main system and in all remote point-of-sale locations.

Changes that with legacy architecture could take months to change, test, and deploy are now reduced to days and weeks.

What the SSC Controls

• Rating tables for all personal and commercial lines
• Processing rules and edits across all P&C transaction types
• Coverage definitions, limits, and deductibles
• Validation rules: required fields, required documents, underwriter approvals
• Billing plans and rules
• Document issuance templates
• Workflow automation across the full policy lifecycle

The SSC is what enables our clients to have complete autonomy over automation — doing what other carriers achieve only through complex software development cycles.